Remedial service

# Insurance Repair Works, Brisbane & SEQ

An experienced insurance repair contractor working directly with policyholders, insurers, loss adjusters and strata specialists to deliver scope-compliant, fully documented restoration following insured events.

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Call 0488 773 232
Why coordination matters

## Documentation discipline that keeps claims on track

Insurance repair projects sit at the intersection of construction, liability, documentation and client advocacy. The quality of the scope-of-works document, the thoroughness of the photographic record, and the clarity of communication between builder, insurer and loss adjuster directly affect the speed and completeness of claim settlement.

Poorly scoped or under-documented repairs lead to disputes, variations and delays. Innovare Restoration brings structured insurance documentation discipline to every claim. Our estimating team understands policy language, the distinction between insured-event damage and pre-existing condition, and the documentation standards loss adjusters apply.

### Events we commonly handle

Flood and storm inundation; storm hail and wind damage; fire and smoke damage; burst pipe and sudden water release; malicious damage and vandalism; and vehicle impact.

Our process

## How we work with insurers

1. #### Attend inspections

   We attend insurer-appointed inspections with our own condition assessment documentation.

2. #### Prepare the scope

   We prepare scope-of-works documents that itemise all insured damage with reference to the policy-triggering event.

3. #### Separate insured from pre-existing

   We distinguish clearly between insured damage and pre-existing maintenance issues, and report both transparently.

4. #### Report through works

   We provide progress photographs and milestone reports during works, and a completion report with all required warranties and certificates.

5. #### Raise variations with evidence

   Where insurer-approved scopes are under-specified for compliant repair, we raise a variation with supporting evidence before proceeding.

Your advocate in the process

## Scope-compliant, transparently documented

In most cases you have the right to choose your own licensed builder for insurance repairs. We liaise with your insurer directly to confirm the process and advocate for a complete, compliant repair scope.

- Independent documentation at insurer inspections
- Scope itemised against the policy-triggering event
- Transparent reporting of pre-existing conditions
- Progress photos and milestone reporting
- Evidence-backed variations before out-of-scope work
- Residential, commercial and strata claims

Insurance Repair Works — FAQs

## Common questions

In most cases you have the right to choose your own licensed builder. Some insurers have preferred contractor networks, but policyholders generally retain the right to engage their own contractor. We can liaise with your insurer directly to confirm the process.

Typically your insurance policy number, a claim reference number, and any assessor or loss adjuster report if completed. We can attend a joint site inspection with your insurer’s representative and prepare independent documentation to support or supplement the insurer’s assessment.

We raise scope variations with supporting evidence — photographs, engineering assessments, material specifications — before proceeding with work outside the approved scope. We advocate on behalf of our clients throughout the claim.

Yes. Strata insurance claims — particularly for flood, storm and common area damage — are a significant part of our work. We understand the complexity of lot-owner versus body corporate policy interfaces.

Related services

## You may also need

Flood Restoration
Fire Damage
Storm Damage
Get started

## Navigating an insurance claim?

Let us bring documentation discipline and client advocacy to your claim — from the first inspection through to settlement and completion.

Request a Consultation
Call 0488 773 232